Reference

How a37 Handles Your Personal Data

At a37, we are clear about what data we collect when you open an account, how long we hold it, and what choices you have at every stage.

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a37 How a37 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete personal data we hold about you, our privacy team is reachable through the channels below.

Email Privacy Request Send a written request to our privacy address from the email linked to your a37 account. Include your account ID so we can locate your records and respond without delay.
Live Chat Support Start a live chat session from within your logged-in account. Our team can raise a formal data request on your behalf and confirm receipt with a reference number.
Help Centre Ticket Submit a ticket through the Help Centre, selecting the Data and Privacy category. Tickets are tracked and you will receive a written response at the email address on your account.
DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Our data practices are designed so you always know what we hold, why we hold it, and how to act on it.

Data We Collect

We collect your name, contact details, date of birth and payment identifiers such as UPI IDs when you register. We also log session activity to detect unusual access patterns and protect your account from unauthorised use.

Cookie Usage

We use session cookies to keep you logged in, performance cookies to measure page load times, and analytics cookies to understand how you move through the lobby. You can manage cookie preferences from the settings panel in your account.

Account Security Measures

All data in transit between your device and our servers is encrypted using TLS. Account logins are monitored for location anomalies, and we send an alert to your registered email whenever a new device accesses your account.

Data Retention Period

We retain your account data for as long as your account is active and for a further period required by applicable law. Once that period ends, data is securely deleted or anonymised so it can no longer be traced back to you.

Your Right to Access and Correct

You may request a copy of the personal data we hold about you at any time. If any detail is inaccurate — for example a phone number or address — contact our privacy team and we will correct it within seven working days.

How to Request Deletion

Submit a deletion request through the Help Centre or by email. We will remove data not required for legal or fraud-prevention purposes within 30 days and send you written confirmation once the deletion is complete.

Common Questions About Your Data on a37

The questions below cover the most common data and privacy queries we receive. If your question is not listed here, raise a ticket through the Help Centre and our privacy team will reply within seven working days.

We collect your full name, email address, mobile number, date of birth, and the payment identifiers you use — such as your UPI ID or Paytm number — to set up and verify your account and process transactions.

We do not sell your data. We share it only with payment processors like UPI and PhonePe to complete transactions, and with fraud-detection services. All third parties are bound by data-processing agreements with us.

We keep data for the period required under applicable Indian law after account closure, typically for regulatory and anti-fraud purposes. After that retention window, your data is securely deleted or anonymised.

Yes. Submit an access request by email from your registered address or via a Help Centre ticket. We will compile and send you a copy of your data within seven working days of verifying your identity.

Contact our privacy team by email or live chat, state which field is wrong, and provide the correct detail. We will update the record and confirm the change to your registered email within seven working days.

We use session, performance and analytics cookies. Session cookies are required for login to work. Performance and analytics cookies can be toggled off from the cookie preferences panel inside your account settings.

Contact our support team immediately via live chat or email. We will suspend access to your account, investigate the activity log, and let you know the outcome, typically within 48 hours of your report.

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