Reference

Terms & Conditions That Govern Your a37 Account

These terms set out the rights, obligations, and rules that apply when you open an account with us and use any part of the a37 platform — from…

Account eligibility & accessDeposits via UPI, Paytm, PhonePeWithdrawal conditionsAccount suspension rulesGoverning jurisdiction

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What These Terms Cover and Where They Apply

a37 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on a37, you agree to be bound by these terms in full. They apply to every action you take on the platform — browsing the lobby, placing a stake, requesting a withdrawal, or contacting support. Access to our services is subject to

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the laws of the jurisdiction in which you are located, and we do not offer services in regions where local law prohibits it. Your UPI, Paytm, or PhonePe transactions are also governed by these terms, meaning any deposit or withdrawal instruction you submit is treated as
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an instruction made under this agreement. We reserve the right to update these terms at any time; continued use of the account after a change is published constitutes your acceptance of the revised terms. Material changes will be communicated via the email address on your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or you believe a rule has been applied incorrectly to your account, contact our support team directly.

Live Chat Open a live chat session from any page on a37 to raise a terms query in real time. Our agents handle account-level questions and can escalate to the compliance desk within the same session if your concern requires it.

Email Support Send a detailed message to our support email for written correspondence about these terms. We aim to respond within 24 hours and provide a formal written reply that you can retain for your records.

Help Centre Our Help Centre contains clause-level explanations of the most commonly questioned sections of these terms, including how withdrawals are verified and how account suspensions are reviewed and appealed.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

We take account security and data handling seriously. These six points explain how we manage your information and what you can do if you need to change, query, or remove it.

Data We Collect

We collect the information you provide at registration — name, contact details, payment method identifiers such as your UPI ID — and transaction records. This data is used solely to operate your account and comply with applicable regulations.

Cookie Policy

Our platform uses cookies to maintain your session, remember your language preference, and analyse lobby usage. You can manage cookie preferences via your browser settings, though disabling certain cookies may affect how the platform loads on your device.

Account Security

Your account is protected by password authentication and, where enabled, two-factor verification. We never ask for your password by email or chat. If you suspect unauthorised access, lock your account via the security settings page immediately.

Data Retention

We retain account and transaction data for as long as your account is active and for a further period required by applicable law. Closed accounts are anonymised after the mandatory retention window expires, in line with our internal data lifecycle policy.

Your Right to Request Changes

You may request a correction to inaccurate personal data at any time by contacting support with proof of the correct information. Requests to delete data are assessed against our legal retention obligations before a decision is made.

Who to Contact for Disputes

Terms disputes that cannot be resolved through standard support are referred to our compliance desk. You may escalate in writing via email; we acknowledge escalations within 48 hours and aim to resolve them within 10 working days.

Answers to Common Questions About Our Terms

These questions cover the parts of the terms that account holders ask about most frequently — from how changes are communicated to what happens if a rule is disputed. If your question is not listed here, reach our support team via live chat or email.

These terms take effect at the moment you complete account registration on a37. By submitting the registration form, you confirm that you have read, understood, and agreed to every clause, including those governing deposits, withdrawals, and account suspension.

We will send a notification to the email address registered on your account whenever we make a material change to these terms. The updated version will also be published on this page with a revision date, so you can compare it against the version you originally accepted.

If you do not agree with a revised version of these terms, you should stop using the platform and contact support to close your account. Continued use of your account after the revision date is treated as acceptance of the updated terms under this agreement.

Deposits made via UPI, Paytm, or PhonePe are subject to the transaction rules in the payments section of these terms. Each deposit instruction you submit is a binding instruction under this agreement, and disputed transactions are reviewed under the same dispute-resolution process.

We may suspend or permanently close an account if we detect a breach of these terms, including providing false registration details, attempting to manipulate platform outcomes, or engaging in activity that violates applicable local law. You will be notified by email with the reason for any action taken.

Contact our support team via email with a description of the inaccuracy and any supporting documentation. We will review the request and, where the correction is valid, update your account record within five working days and confirm the change in writing.

Access to a37 and the enforceability of these terms depend on local law and are available where local law permits. The governing jurisdiction applicable to your account is determined by the regulations in force in your region at the time of account creation.

Terms & Conditions That Govern Your a37 Account

How to Reach Us About These Terms

Data, Security and Your Rights Under These Terms

Data We Collect

Cookie Policy

Account Security

Data Retention

Your Right to Request Changes

Who to Contact for Disputes

Answers to Common Questions About Our Terms

01 When do these terms take effect for my account?

02 How will I be notified if the terms change?

03 Can I continue using my account if I disagree with updated terms?

04 What rules apply to my UPI or Paytm deposits under these terms?

05 Under what circumstances can a37 suspend or close my account?

06 How do I request a correction to my personal data held by a37?

07 Which jurisdiction's law governs these terms?

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